[INSFAQ005]
InstallShield Error: Cannot Load IKernel.exe, No Interface Supported

Some users are experiencing a  problem with InstallShield based installations. This is a problem with the InstallShield setup software.

There are several solutions possible to this problem...

  1. Delete all files in your temporary folder. On most systems this is either in "c:\windows\temp", "c:\winnt\temp", or "c:\temp". On Windows 2000/XP, the temporary folders can also be found in your personal folder. If you username is "Test User", then your personal temp folder is in "C:\Documents and Settings\MyUserName\Local Settings\Temp".
  2. Reboot Your Computer.
  3. Make sure you are logged in as Administrator of your computer if you are running Windows NT, Windows 2000, or Windows XP.
  4. Temporarily turn off Virus Protection on your computer, as a last resort.
  5. Try running the installer on another computer. There may be some corrupted DLLs on your system.
  6. Try installing the latest InstallShield Engine direct from InstallShield. Download Link Here and Run Program to Install. Click Here for Knowledge Base Article That Discusses This Update.

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